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Frequently Asked Questions

Why should I choose TotalRewards Software? With almost 20 years producing total compensation statements, we have the deep domain expertise needed to create your total rewards statements. Because of our standards-based, web platform, projects that historically took 3-4 months to produce now take only 3-4 weeks using our system. Many of our clients have said that we are the most feature-rich, cost-effective, solution provider in the market.

How many clients does TotalRewards Software have? We have over 500 clients who have come to rely on our solutions. Employees located in more than 40 countries spanning 5 continents have received our total compensation statements. See a partial list in our client section.

What is the advantage of your Software-as-a-Service (SaaS) approach over competitors? Software-as-a-Service (better known as SaaS) is an evolution in the delivery of total compensation information. Traditionally, you would either purchase desktop software of hire an expensive consultant. With the SaaS model, you get the best of both worlds. An easy-to-use, web-based software platform that is updated continually without any work on your end, and a platform our dedicated Project Success Managers can access on your behalf as well. Leveraging our deep domain expertise, our team can work with you on the project to ensure you have a successful project outcome.

Do I need IT involvement? No. All of our solutions are delivered as Software-as-a-Service so all you need is an Internet connection and web browser.

Does your system create on online statement or is that a separate project? Unlike any stand-alone systems in the industry, our solution creates a high-end print statement AND secure, online statement at the same time and for the same cost. We're not talking about a "print from your browser" or web-accessible PDF, but a fully secure, HTML document with personalized authentication and analytics to boot!

Can I track utilization of my employees with your online statement? Yes! The challenge with total compensation statement projects in the past was the lack of tools to track and analyze employee utilization. With our solutions, you can not only track unique logins with your system Dashboard, but also number of times logged-in, and logins over time. Additionally, you can track employee feedback through our Survey/Feedback Module and send targeted e-mail campaigns during pre-launch, launch and post-launch of your statements.

What if I want to update our data and present statements to employees more than once a year? You can "refresh" data throughout the year (quarterly is the most popular) at no-cost so you can truly make your statement relevant and impactful to your employees.

Can I first try your program without paying for it? Absolutely! We're the only solution or service provider in the industry that allows you access to our full featured program (either Pro or Enterprise) for a full 30-days at no-cost (as in free). In fact, we're so confident you will be blown away by your experience, we include a dedicated Project Success Manager (PSM) to make sure you get the most out of your trial. Send us your logo and benefit categories and we'll add those to our program so you can share what you "created" with your executive team - they too will be blown away and in awe of what you have done.

Can my company pay by credit card? Most definitely... licenses can be paid for by check or major credit cards.

What kind of support comes with your service? What sets us apart from other solutions is the inclusion of a dedicated Project Success Manager (PSM). Your PSM will be available to you for the full 12-month license period to provide best practices leveraging over 900 total compensation statement project implementations. Professional Services are also available including full implementation, data management and statement design services.

Can you provide Single Sign-On capabilities? Yes - we can build Single Sign-On (SSO) to all the major Employee Self-Service (ESS) platforms such as PeopleSoft, Oracle, Lawson, UltiPro and others.

Can you build us the ability to transfer data from our HRIS to your system? We can build Data Integration (DI) capabilities from your HRIS to our application. In the process, we can "normalize" the data (such as annualized calculations, etc.) so that you data is finalized and ready for auto importation.

What's the turn-around time for projects using your software? Project timelines vary depending upon the number of employees receiving at statement. However using our standards-based platform, timelines can be shrunk by 75% over traditional consulting solutions. We have seen first-hand clients finishing their projects in a week using our platform.

Can you print our statements and mail them too? Of course - we have two high speed digital printers with inline booklet making capabilities. We also offer mailing services as well.